Questionnaire

QUESTION 1 of 8

Dave’s mum has placed a bet on the Grand National and lost £150.

Do you think she has a problem with gambling?

Yes she should be referred for gambling help.

Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos

No, she has £50 left.

Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos

It depends, I need more information.

QUESTION 2 of 8

Geoff’s partner has left him after he lied about the the rent. She got fed up with having to bail him out financially, and he is always distracted by one game or another.

Does Geoff have a gambling problem?

Seems like he does.

No, his partner is just being grumpy and wants an excuse to leave him.

Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos

I don’t know, ask Geoff.

Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos

QUESTION 3 of 8

Jenny is 8 years old, and her gran likes to treat her by letting her scratch the cards each friday she buys her usual four. Whenever there is a win, she makes a big fuss and they do something special.

Is Jenny likely to have a gambling problem when she gets older?

Definitely.

Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos

Not at all, it’s all harmless fun.

Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos

It’s hard to say, but this will normalise gambling behaviours.

QUESTION 4 of 8

Ravvi’s employer usually has a syndicate for the Christmas Lottery and this year is the first time he has managed to properly take a break from gambling having struggled to get it under control.

If you were Ravvi would you participate in the syndicate?

Yes, I haven’t bought a scratch card for the best part of the year, so it’ll be fine.

Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos

No, once problem gambler, always a problem gambler.

Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos

Best to err on caution, I’ll give it a miss.

QUESTION 5 of 8

Fred regularly comes in to buy a scratch cards and never engages in conversation with you, but you are concerned about him. He looks like he is distressed and tells you that was his last tenner.

How might you respond?

Ask him if he is okay and share your concerns about his gambling.

Offer him a card with the details of where he might find help.

Tell him he can open a tab with you.

Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos

QUESTION 6 of 8

The husband of one of your customers comes in upset and annoyed that his wife is spending too much on scratch cards and is demanding you ban her from the shop.

Do you?

Tell him you have no idea who he is talking about.

Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos

Give him the time of day, and offer him some information where he might get some help.

Agree to ban her from the shop.

Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos

QUESTION 7 of 8

One of your customers regularly comes in to buy scratch cards and hands the cards to his 12-year-old to scratch off whilst in the shop.

What do you do?

Ignore it, it’s none of your business.

Give him a disapproving look.

Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos

Start a conversation about how gambling can be normalised.

QUESTION 8 of 8

One of your customers who has asked you not to sell her any more scratch cards comes in asking for £50 worth.

What do you do?

Sell them to her and wish her good luck.

Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos Solo te alique erorest hilicab ipitass equide aut es nobist, cus ius mi, occatec eptaspiet ex eos por reriam dolorrovide re, tempos

Remind her of her request and express your concern.

Remind her of her request and give her information on where she might get help.

Questions complete

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QUESTION 8 of 8

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