Terms & Conditions


This is the accessibility statement for www.cilottery.org.

The Channel Islands Lottery is committed to publishing information that is accessible to the widest possible audience, regardless of technology or ability.

We are actively working to increase the accessibility and usability of our website and in doing so adhere to the following standards and guidelines.

This website conforms to level double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible for disabled people and make the web more user-friendly for all.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

Whilst the Channel Islands Lottery strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the site.

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.

Fair Processing Notice

  1. The Data Protection Law

The controller acknowledges its obligations as per the data protection law, which provides a number of requirements in terms of processing activities involving personal data. The controller further acknowledges the general principles of processing as well as the rights of a data subject and more information in relation to these provisions are provided within this fair processing notice.

  1. The Principles of Processing
  2. Lawfulness, fairness and transparency

Personal data must be processed lawfully, fairly and in a transparent manner.

In order to provide this service, the controller collects personal data from data subjects who make applications online. None of the personal data collected for this purpose is classified as “Special Category Data” (the most sensitive data as defined by data protection law). The personal data that is collected for this purpose includes:

– The name of the data subject 

– Date(s) of birth

– The data subject’s email address; and

– The data subject’s address 

In terms of the lawful basis for processing, the above information is considered necessary for the performance of the contact between the data subject and the controller.

b. Purpose limitation

Personal data must not be collected except for a specific, explicit and legitimate purpose and, once collected, must not be further processed in a manner incompatible with the purpose for which it was collected.

The controller acknowledges its responsibility with regards to this data protection principle and therefore the controller maintains that it will not further process that personal data in a way which is incompatible to its original reason for processing as specified in section 2a, unless the controller is required to do so by law.

c. Minimisation

Personal data processed must be adequate, relevant and limited to what is necessary in relation to the purpose for which it is processed.

The controller maintains that it will only process the personal data which is detailed in section 2a, and will not process any further personal data that is not necessary in relation to the original reason for processing personal data as specified in section 2a, unless the controller is required to do so by law.

d. Accuracy

Personal data processed must be accurate, kept up-to-date (where applicable) and reasonable steps must be taken to ensure that personal data that is inaccurate is erased or corrected without delay.

The controller will ensure that all personal data that it holds is accurate and kept up-to-date, and any personal data that is inaccurate will be erased or corrected without delay.

e. Storage limitation

Personal data must not be kept in a form that permits identification of a data subject for any longer than is necessary for the purpose for which it is processed.

Personal data shall be retained only for as long as the data subject remains a reseller of Channel Islands Lottery tickets.

f. Integrity and confidentiality

Personal data must be processed in a manner that ensures its appropriate security, including protecting it against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

The controller maintains to process all personal data with appropriate levels of security. Personal data provided by data subjects is collected and stored electronically and/or in paper format, in order to prevent unauthorised or unlawful processing, the controller has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that is collected.

g. Accountability

The controller is responsible for, and must be able to demonstrate, compliance with the data protection principles.

The contact details of the controller are as follows:

Channel Islands Lottery Office
States Trading Supervisory Board
Brickfield House
St Andrew
Guernsey GY6 8TY

  1. Data Subject Rights

a. Right of access

A data subject has the right to be advised as to whether a controller is processing personal data relating to them and, if so, that individual is entitled to one free copy of their personal data (with further copies available at a fee prescribed by the controller). This is known as a Subject Access Request (SAR). Upon receipt of an SAR, the controller has a period of one month to adhere to the request (an extension of two further months can be sought by the controller depending upon the complexity and number of requests submitted by the data subject).

b. Right to data portability

A data subject has the right to data portability, this means that an individual is able to arrange for the transfer of their personal data from one controller to another without hindrance from the first controller. This right can only be utilised where the processing is based on consent or for the performance of a contract. This right cannot be used for processing by a public authority.

Where a data subject invokes the right to data portability, the data subject has the right to be given their personal data in a structure, commonly used and machine-readable format suitable for transmission from one controller to another. Upon the request of a data subject, the controller must transmit their personal data directly to another controller unless it is technically unfeasible to do so.

c. Exception to right of portability or access involving disclosure of another individual’s personal data

A controller is not obliged to comply with a data subject’s request under the right of access or right to data portability where the controller cannot comply with the request without disclosing information relation to another individual who is identified or identifiable from that information.

d. Right to object to processing

A data subject has the right to object to a controller’s activities relating to the processing of personal data for direct marketing purposes, on grounds of public interest and for historical or scientific purposes.

e. Right to rectification

A data subject has the right to require a controller to complete any incomplete personal data and to rectify or change any inaccurate personal data.

f. Right to erasure

A data subject has the right to submit a written request to a controller regarding the erasure of the data subject’s personal data in certain circumstances. These include where:

– The personal data is no longer required in relation to its original purpose for collection by the controller;

– The lawfulness of processing is based on consent and the data subject has withdrawn their consent;

– The data subject objects to the processing and the controller is required to cease the processing activity;

– The personal data has been unlawfully processed;

– The personal data must be erased in order to comply with any duty imposed by law; or

– The personal data was collected in the context of an offer from an information society service directly to a child under 13 years of age.

g. Right to restriction of processing

A data subject has the right to request, in writing, the restriction of processing activities which relate to the data subject’s personal data. This right can be exercised where:

– The accuracy or completeness of the personal data is disputed by the data subject who wishes to obtain restriction of processing for a period in order for the controller to verify the accuracy or completeness;

– The processing is unlawful but the data subject wishes to obtain restriction of processing as opposed to erasure;

– The controller no longer requires the personal data, however the data subject requires the personal data in connection with any legal proceedings; or

– The data subject has objected to processing but the controller has not ceased processing operations pending determination as to whether public interest outweighs the significant interests of the data subject.

h. Right to be notified of rectification, erasure and restrictions

Where any rectification, erasure or restriction of personal data has been carried out, the data subject has a right to ensure that the controller notifies any other person to which the personal data has been disclosed about the rectification, erasure or restriction of processing. The controller must also notify the data subject of the identity and contact details of the other person if the data subject requests this information.

i. Right not to be subject to decisions based on automated processing

A data subject has the right not to be subjected to automated decision making without human intervention.

To exercise these data subject rights, please contact either the data protection officer or the controller (as per the contact details provided in 2g).

j. Right to make a complaint

An individual may make a complaint in writing to the supervisory authority (the Office of the Data Protection Commissioner) if the individual considers that a controller or processor has breached, or is likely to breach, an operative provision of the data protection law, and the breach involves affects or is likely to affect any personal data relating to the individual or any data subject right of the individual (as listed above).

j. Complainant may appeal failure to investigate or progress and may appeal determinations

An individual may appeal to the Court where:

– The Supervisory Authority has failed to give the complainant written notice that the complaint is being investigated or not within two months of receiving the complaint;

– The Supervisory Authority has failed to provide written notice of the progress and, where applicable, the outcome of the investigation at least once within three months of providing notice of the beginning of an investigation; or

– Where the individual seeks to appeal against a determination of the Supervisory Authority.

The Channel Islands Lottery website site uses cookies to collect anonymised information about how you browse this site, unless you opt-out or change the settings on your device.

The site also contains links to and from other websites. Usually, you will see a difference in the look of the web pages, flagging that you have gone into another website but if you are unsure, you can check the web address. Always read the privacy policy on that website to find out what it does with your information.

For information, the Channel Islands Lottery processes any personal data that it collects in accordance with the Data Protection (Bailiwick of Guernsey) Law 2017, which provides for your rights as a Data Subject. 

Player protection policy 


The Channel Islands (CI) Lottery is committed to the responsible management and sale of its games while increasing the awareness of problem gambling and available treatment resources

The aim of this policy is to ensure that the CI Lottery is operated in a responsible manner with all key stakeholders prepared to always help reduce the effects of excessive game play and promote safe play. 

The CI Lottery is committed to maximising returns towards good causes within the Channel Islands in a responsible way. Furthermore, our main responsibility is the prevention of excessive play and safety for all players.

This policy is an important part of our overall support, working in collaboration with government departments and service providers in the development of a coherent responsible gambling strategy for the Channel Islands and its gambling sectors. 

This policy sets out how we aim to achieve a safe instant gaming environment with our retail distributers and how strict responsibility guidelines aid the development of CI Lottery games so that they are safe to play. The policy aims to ensure that we have lots of people playing a little, rather than a few people playing a lot.

Our appointed game maker Scientific Games International (SGI) is aligned with the European Lotteries Association (EL) Responsible Gaming Standard and the World Lottery Association (WLA) best practice guidelines and certifications. SGI has been awarded the highest level of accreditation by the WLA Responsible Gaming Framework (Level 4) which recognises its commitment to continuous improvement in Consumer Protection. 

Our policy emphasis

Underage Play Prevention Deter the sale of CI Lottery instant game tickets to people under the age of 18.

Preventing Excessive Play, promote and support positive, non-problematic play to all players, and prevent the misuse of CI Lottery scratch card products.

Safely ensure that consumer safety is at the core of the design, distribution, and marketing of CI Lottery products, that all consumers are able to make informed choices about play and that support services information is effectively displayed. 


The CI Lottery supports independent research, the prevalence survey work carried out in Guernsey through the Health and Social Care Department, studies and conferences that contribute to the wider understanding of problem gambling. Research is fundamental to improving our understanding of and approach to problem gambling.


Training is key to ensuring that CI Lottery games are responsibly designed, marketed and advertised. 

There is regular and on–going awareness driven through internal communications channels with retailers/resellers. 


The main distribution agent with the support of CI Lottery will provide information and training to resellers across the Channel Islands about their responsibilities towards Consumer Protection issues via regular retailer communication channels. 

Public Information and Education

The CI Lottery aim is that all players and non-players can make informed decisions about Lottery games. We use a variety of platforms to reach our players and provide them with the right information about responsible gaming. For example: 

All CI Lottery promotion will display the In-dependence service provisions and helpline (GamCare). 

Our distribution agents will be encouraged to advise their resellers and provide the information to players.

The www.cilottery.org website has tools to help players understand their playing behaviour and its impact on themselves and others.

Support and Treatment for Problem Gamblers

We continue to strive to ensure that all consumers requiring treatment are aware of the options available to them by raising awareness through our communications channels, helpline colleagues (GamCare) and on our products. We engage with organisations addressing problem gambling in the UK through GamCare.

Support for Winners

As well as being a time of extreme excitement and happiness, suddenly winning a substantial sum of money can be an overwhelming and emotional experience for many people. CI Lottery can provide appropriate sources of legal and financial advice for winners of £25,000 or more.

Standards to be observed by Resellers and their staff who sell CI Lottery tickets

The States of Guernsey rules that all Reseller contact with ChanneI Islands (CI) Lottery participants and potential participants is carried out ethically, that is, honestly, objectively and without unwelcome intrusion to Participants or potential Participants. The rights of Participants and potential Participants as private individuals are respected at all times and they must not be adversely affected as a result of being contacted by the main agent distributer Guernsey Post nor its resellers’.  

That the main agent distributer Guernsey Post and its Resellers’ comply with all relevant data protection legislation. In particular, save where the States of Guernsey are legally obliged to retain information, a CI Lottery Participant’s details are removed from the database on receipt of a request to opt out.

As a responsible operator, the States of Guernsey promotes equality and prohibits discrimination in keeping with all relevant equality and anti-discrimination legislation.

A Retailer and its staff/employees shall:

Where authorised by States of Guernsey, sell Tickets (including scratch cards and/or Tickets for Draw-Based Games).

Sell Tickets at the price determined by PLI and stated on the Ticket.

Sell Tickets only at the Retail Outlet.

Request age verification through photo identification (e.g. driving licence, or passport) of persons who are not clearly 18 years of age or over.

Validate and pay all prizes as per prize payment thresholds determined by the States of Guernsey acting as operator. 

Maintain its services to a standard compatible with good prudent business practice and ensure that a high standard of courtesy is exercised in dealing with CI Lottery Participants and members of the public.

Comply with and observe and be bound by all applicable laws and regulations in force from time to time, in particular but not limited to, laws and regulations relating to health and safety, data protection, employment, anti-bribery and corruption and disability discrimination.

Comply with all rules and legislation relating to the CI Lottery. 

Provide the States of Guernsey as operator with all necessary co-operation, assistance and information relating to any matter connected with the CI Lottery. 

Co-operate and participate fully in advertising campaigns for Channel Islands Lottery products and display point of sale material at the Retail Outlet as provided from time to time by the main distribution agent, Guernsey Post and the operator, the States of Guernsey. 

Comply with the provisions of any codes of practice and operation brought to their attention by the States of Guernsey. 

Resellers and their staff will not:

Sell, or offer to sell, a Ticket to any person under the age of 18 years.

Validate, or offer to validate, a Ticket for any person under the age of 18 years.

Sell, or offer to sell, a Ticket unless they are the holder of an Authorisation entitling them to do so.

Sell Tickets to any person who the Retailer knows, or reasonably ought to know, is likely to resell them in the course of business.

Lend money or advance credit to any person for the purpose (or which he or she has reason to believe may be used for the purpose) of making any payment for any Ticket.

Engage in any practice or other activity which is detrimental to, in conflict with or reflects unfavourably on the Channel Islands Lottery, the ticket distribution agent Guernsey Post and the operator, the States of Guernsey, or which constitutes an illegal trade practice or unfair trading.

Make unsolicited telephone calls or other forms of direct or personal communication to encourage the purchase of Tickets.

Make any public comment about anything connected with the Channel Islands Lottery, the ticket distributer agent Guernsey Post or the operator, the States of Guernsey.

Disclose to any person other than the main distribution agent Guernsey Post or the operator, the States of Guernsey, the identity of any Channel Islands Lottery winner or any person who the Retailer is aware is entitled to a share in a prize or any information whereby the identity of the prize winner can be ascertained.

Point of Sale: 

Under the terms of their reseller agreement, all CI Lottery Resellers agree to co-operate with and participate fully in advertising campaigns for the Channel Islands Lottery and to display point of sale (“POS”) material as provided by Guernsey Post or the States of Guernsey. 

Each Reseller will actively and continuously promote the sale of Channel Islands Lottery tickets in line with the States of Guernsey’s responsible play guidelines.

Resellers shall:

Have available for access by Participants a copy of the latest games and games that have expired. This information is provided by the States of Guernsey and distributed to retailers through the main agent 

Display the mandatory ‘18+’ message in a location visible from the POS.

Retailers shall use their best endeavours to detect vulnerable Participants of the CI Lottery and, where appropriate, provide them with information about responsible play resources. 

Talking to the Participant about odds on winning or common lottery myths;

Being alert to potential risk behaviour such as requesting an entire book of scratch cards, scratching scratch cards in store and/ or using prize winnings to purchase more tickets;

Directing the Participant to the responsible play page available at www.cilottery.org and the helpline/s. 

For confidential and free support to individuals and their families affected by problem gambling 

  • For Jersey residents call 0808 8020 133
  • For Guernsey residents call Independence: 01481 729000

The procedures for monitoring Retailers and the Retail Outlets

As the responsible operator, the States of Guernsey shall monitor Resellers’ compliance with each of these obligations. The States of Guernsey shall maintain records of its monitoring activities and its findings arising out of such activities.

This function is carried out on an ongoing basis through regular store visits by the relevant and appropriate designee and remote auditing by third party personnel in a mystery shopping capacity. 

The procedures for Resellers who do not comply with their obligations

Should a Reseller not follow these rules, the main ticket distributer Guernsey Post shall follow the procedures and report its concerns to the operator, the States of Guernsey has authority to terminate the reseller’s participation in the sale of CI Lottery tickets where the Reseller has failed to rectify the breach, following 10 days’ notice in writing from the States of Guernsey.